Astentours · astentours.com
At Astentours, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or book our services. By using astentours.com, you agree to the practices described in this policy.
Astentours is a travel agency operating at astentours.com, responsible for curating and delivering bespoke travel experiences worldwide. For the purposes of this policy, Astentours is the data controller responsible for your personal information.
If you have any questions about this policy or how we handle your data, you may contact us at contact@astentours.com.
We collect information you provide directly when making a booking, creating an account, or contacting us, as well as data collected automatically when you browse our website.
We use your personal data only for the purposes for which it was collected. This includes:
We do not sell, rent, or trade your personal information to third parties. We share your data only where necessary to fulfil your travel arrangements or as required by law.
Third parties who may receive your data include: airlines, hotels, and transport providers involved in your booking; payment processors who handle transactions securely; government and border control authorities as legally required; and travel insurance providers if arranged through us.
All third-party suppliers are required to handle your data in accordance with applicable data protection laws. We do not permit them to use your data for their own marketing purposes.
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period).
You may disable cookies through your browser settings at any time. Please note that doing so may affect the functionality of certain parts of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for seven years to comply with financial and legal obligations.
Marketing preferences and account data are retained until you withdraw your consent or request deletion. When data is no longer required, it is securely deleted or anonymised.
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. Our website uses SSL encryption for all data transmissions, and access to personal data is restricted to authorised personnel only.
While we take every reasonable precaution, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach in accordance with applicable law.
Depending on your location, you may have the following rights regarding your personal data:
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without verified parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
As a travel agency operating globally, your personal data may be transferred to and processed in countries outside of your home country. Where such transfers occur, we ensure that appropriate safeguards are in place — such as standard contractual clauses or adequacy decisions — to protect your data in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will always be available at astentours.com/privacy, with the effective date clearly indicated at the top of the page.
Where changes are significant, we will notify you by email or by a prominent notice on our website. We encourage you to review this policy periodically to stay informed.
If you have any questions, concerns, or complaints about how we handle your personal data, please contact us at contact@astentours.com. We take all privacy concerns seriously and will respond promptly.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your country of residence.
